How to Fix CenturyLink Email Login Problems?

CenturyLink email accounts are easy to set up and use, and it is one of the most widely used internet services across the globe. When you select any of the CenturyLink internet plans, you will get access to create up to 10 Centurylink email accounts for free. Through these email accounts, you can easily access your email CenturyLink internet services, notifications and messages in a streamlined manner.

However, if your Centurylink email not working, users may miss important emails and messages and can face further problems in accessing the email accounts.

Benefits of Using CenturyLink Email Services

The main benefits or advantages of using CenturyLink email services are as follows.

  1. Massive storage capacity of 15 GB, and 20 MB email attachment size limit.
  2. Send 100 emails a day or emails up to 100 contacts.
  3. Easy to track sent messages or emails by applying conversation filters.
  4. SMTP send limit of up to 500 per hour.
  5. Create events like meetings and business appointments.
  6. Freedom to create various folders and systematically save emails.
  7. IP based send limit of up to 50 for 5 minutes.

Reasons Behind CenturyLink Email Login Problems

It’s important to understand the solid reasons due to why email account login problems may arise. Describing a single reason leading to the Centurylink email login issues in your system is not easy, and there can be many reasons why the problem arises.

 Below is the list of the possible reasons why a user may face a CenturyLink email problem accessing their account.

  • Entering incorrect login credentials of your email account.
  • Providing wrong server settings of the Centurylink email account.
  • Background active antivirus software disabling the web browser to connect with the online server.
  • The browser’s history and cache are causing lag in connecting with the email online server.

Read Also: Bellsouth Email Not Working on iPhone

Ways to Troubleshoot CenturyLink Email Login Problems

Numerous solutions can help to eliminate various login problems in the Centurylink email account. Below are some of the tried and tested solutions you can carry out to resolve the Centurylink not working problem.

Solution 1. Verify CenturyLink Email Configuration Settings

The first solution we strongly recommend for fixing the CenturyLink email login problems is checking the email configuration settings. The configuration settings connect with the online server and access the email account. If you provided the wrong email configuration settings, it could lead to login problems in the CenturyLink email account.

Given below are the correct CenturyLink email configuration settings;

CenturyLink Email Incoming Server Settings:
  • Username: Your CenturyLink email account address.
  • Password: Login password of your CenturyLink email account.
  • Incoming server:
  • Port: 993
  • Security: SSL or TLS

CenturyLink Email Outgoing Server Settings:

  • Username: Your CenturyLink email account address.
  • Password: Login password of your CenturyLink email account.
  • Incoming server:
  • Port: 587 or 465 (Use anyone as per the availability)
  • Security: SSL or TLS

If you find any discrepancy with the email server settings, then rectify the needed changes immediately. Thereon, try to access your email account and verify whether this method has helped you eliminate CenturyLink email login problems. In case, the error persists, then jump to the next solution.

Solution 2. Reset the Login Password of CenturyLink Email Account

Forgetting a login password of an email account is quite normal, and you must follow some simple steps to reset the login password and access the email account again.

So, here are the steps that you can execute to reset the Login password of your CenturyLink email account;

[Note: This method will only work for you if you can answer the security question and have the convenient accessibility of billing contact details and Centurylink email address.]

  • At first, open a compatible web browser on your PC.
  • Type “” in the insert field and click on the search icon.
  • Now, on the homepage of CenturyLink’s website, click on the “Email” option available at the top right side of the screen.
  • It will redirect you to the login page of the CenturyLink email services.
  • After that, click on the “Forget Password” option, which is available below the “Log In” box.
  • Moving ahead, you will be asked to provide the billing phone number and CenturyLink email address in the insert fields.
  • Once you provide the details, verify the Captcha form and click on the “Next” option.
  • You will be asked to answer the security question you provided while creating the email account.
  • Thereafter, provide the new login password of your email account in the insert boxes and then click on the “Confirm” option.

Congrats! By following the steps mentioned above, you have successfully reset the login password of your email account. Now, try to access your email account and check if resetting the login password has helped in resolving the CenturyLink email login problems or not.

If the login problem of the CenturyLink email account is still not resolved, then follow the next solution.

Solution 3. Delete and Re-add Your CenturyLink Email Account

Removing and adding back an email account can bring fruitful results in eliminating the login problems in the CenturyLink email account. Let’s take a look at the steps that you perform to remove and re-adding the email account;

  • Firstly, log in to the homepage of CenturyLink’s email account.
  • Thereon, under the top navigation, select the “Manage Email” option and click on the “User Settings” option.
  • Now, a new window page will appear on your screen. Here, you can see a list of all the email accounts or addresses here.
  • Now, search for the email account you want to delete and click on the drop-down arrow icon next to the email address.
  • Furthermore, scroll down to the bottom of the email address section and click on the “Remove User” option.
  • At last, a confirmation pop-up message will appear on your screen. To confirm the delete request, click on the “Delete” option.

You have now successfully removed your CenturyLink email account. To move ahead in the procedure, you must re-add the email account, which you can get done by following the steps mentioned below.

  • Firstly, navigate to the home page of the CenturyLink email account.
  • Under the top navigation menu list, select the “Manage Email” option and click on the “User Settings” option.
  • Thereon, a new window page will appear on your screen. Here, click on the “+” button to drop down the “Add a New User” section list.
  • After that, provide all the asked details related to the email account.
  • After providing all the necessary information, click on the “Add User” option.
  • With that effect, your email address will become visible in the “Manage Users” section.
  • Followed by the above steps, click on the “Add an Email Account” option and then provide your new account’s username and login password.
  • At last, save the new changes by clicking on the “Save” option.

Congrats! By following the steps mentioned above, you have re-added your email account. Thereon, examine if the CenturyLink email login problems have been resolved or not. If you still face any problem, jump to the next solution.

Solution 4. Delete Email Attachments

CenturyLink email provides a high massive storage capacity of 15 GB. If you have not deleted any email attachments or emails for a long time, it can fill up the storage capacity of your email account. Furthermore, it can lead to CenturyLink email login problems.

In that scenario, to fix the CenturyLink email error, you must delete the email attachments by following the below steps.

  • To delete the email attachments and clear up some space, you have to download the Email cleaner tool on your device. Click here to download the tool.
  • After downloading the tool, double-click on the downloaded file to open it and follow the on-screen instructions to install it on your PC.
  • Thereon, launch the tool on your PC and select the “CenturyLink” option.
  • After that, provide the login credentials of your CenturyLink email account and then click on the “Login” option.
  • A list of your emails in the CenturyLink account will appear on the screen.
  • Here, you can apply filter settings to select only email attachments.
  • At last, click on the “Delete” option.

While applying filters, you can also select “Delete Emails” to clear up some additional storage space.

Once you are done with clearing the storage capacity, then verify if you can access your CenturyLink email account or not. As a consequence of the above steps, if the error persists, jump to the next solution.

Read Also: Comcast Email is Not Working

Some Other Steps To Eliminate CenturyLink Email Login Problems

Let’s look at the quick solutions or steps you can carry out to fix the login issues in the CenturyLink email account.

  • Check internet connectivity and speed.
  • Update the CenturyLink email application to the latest release.
  • Use a compatible web browser.
  • Delete and re-install the email application.
  • Disable background active antivirus software.
  • Restart your PC and re-login to your email account.
  • Login to your email account in Incognito mode.
  • Use a different internet connection.
  • Re-check the login credentials before submitting it.
  • Get help from the official experts of Centurylink.

Bottom Line

In this write-up, we have tried our best to provide you with authentic and relevant information on how to fix Centurylink email login problems. You can follow the solutions mentioned above to resolve the error. If you still have any queries related to the topic, then you can contact our professional email experts through the chat box or via mail Our experienced and professional email experts are available 24*7 to resolve your queries.

Frequently Asked Questions (FAQ)

1. How can I unblock an email address in the CenturyLink email account?

A: If you want to block a specific email address, then navigate to the email settings and click on the “Blocked and Allowed Senders” option. Type the email address in the “Blocked Senders and Domains” heading and click on the “Save” option.

2. Why is my CenturyLink email account not loading ?

A: If your CenturyLink email account is not loading, delete the browser’s history and cache while keeping the time range to “All Time.” Also, make sure you are using an updated and latest version of a web browser.

3. Why I’m unable to log into my CenturyLink email account?

A: If you provide the wrong login credentials of your email account and have tried so many times to log in, then your email account will automatically get locked for 24 hours. You will not be able to access your email account for the next 24 hours. After your email account is unlocked, then provide the correct login credentials to access your email account.

4. Why did my CenturyLink email inbox suddenly get empty?

A: There are some strong chances that your email account has been hacked. Someone has recently logged in to your email account and has deleted all the emails. Check your email trash bin, immediately change your account’s login password, and enable the two-step verification process.