How do I Fix Optonline Email Not Working?

Optonline is a digital email service that provides numerous unique features to its clients, such as Spam Scrub, custom folders, vacation messages, etc. Optonline services are easy to configure from various devices, such as mobile phones, PC, etc. These email services have built-in capabilities to keep email accounts more secure and protected from spam emails.

Despite providing many unique features and advantages, Optonline email users are facing many technical glitches, such as Optonline email not working problems. Well, if you are also facing issues accessing your Optonline webmail account, this blog will be important for you. In this post, we will cover all the information about this problem, so stay tuned and read the post till the last word.

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Why Is My Optonline Email Account Not Working?

Given below is the list of possible reasons why a user may encounter the Optonline email account not working problem;

  • Server issues with the Optonline email services.
  • Providing wrong login credentials of Optonline email account.
  • Incorrect email account server settings.
  • Poor internet connection.
  • Using an outdated web browser to connect with the server.

Common Issues in Optonline Email Account

Let’s take a look at the common issues which the users are facing most frequently while accessing their Optonline email account;

  • Unable to recover the Optonline email account.
  • Facing a challenge in resetting the login password.
  • Unable to access the email account from a different device.
  • A problem in configuring the email account settings.
  • Not able to log in to the email account.
  • Facing issues in uploading or downloading the attachments in the Optonline email account.
  • Not getting email notifications.
  • Unable to send or receive new emails from their Optonline email account.

That’s all with the common issues that Optonline email users face while using their email accounts.

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How to Troubleshoot Optonline Email Account Not Working Problem?

So, let’s discuss the troubleshooting solutions that you can follow to resolve the Optonline email account not working problem;

1. Log Out and Re-Login to Your Email Account

A common issue that the Optonline email account users have reported is that their email account logs out automatically from the browser. The PC just logged out from the browser, which disallows users from managing and accessing their email accounts.

If you face the same issue, you must log out from your email account and re-login to your email account after waiting for a few moments. This procedure will help you to fix various Optonline Email Login Problem.

While re-login to your email account, you must remember that Optonline is an internet-based online email service. So, you have to ensure that your device is connected with a strong internet connection to complete the login process without any complications.

2. Delete and Reinstall the Email Application

In some circumstances, there can be chances that the application may undergo issues while it is installed. It may even lead to malfunctioning the email application, resulting in various glitches, such as Optonline mail login issues, Optonline email not working problem, etc.

This issue can be eliminated easily by deleting the application, restarting the device, and then installing the application again. Re-installing the application would help the device to get rid of the errors and bugs and errors, which result in causing the Optonline email not working issue.

3. Update the Browser To Latest Release

If you are using an outdated version of a web browser to access your email account, then it might lead to compatibility issues. Outdated web browsers are unstable, unsafe, and much more vulnerable to getting affected by malware.

When you are using an outdated web browser version, you may face various technical glitches while accessing the email account, such as being unable to access the inbox, email not loading, or not sending or receiving new emails.

To put it clearly, we suggest you use a fully updated and latest version of the web browser to eliminate the small bugs and errors related to the browser.

4. Verify Optonline Email Server Settings

Another main reason a user may face issues accessing their Optonline email account is incorrect email server settings. The wrong email server settings can lead to an email synchronization issue, and further, you may not be able to log in to your email account.

Given below are the correct Optonline email server settings that you must provide for sign-in email;

A). IMAP Server Settings (Incoming)

  • Server:
  • Port: 993
  • Security: SSL or TLS
  • Username: Your Optonline email address
  • Password: Login password of your email account

B). SMTP Server Settings (Outgoing)

  • Server:
  • Port: 465
  • Security: SSL or TLS
  • Username: Your Optonline email address
  • Password: Login password of your email account

5. Delete Cache Files

If you are using the Optonline email application, then temporary cache files automatically start storing in the application. If you have not deleted these cache files for a long time, it might lead to various technical errors in the Optonline email account.

For this reason, you must keep deleting the cache in the email application from time to time to use the email services without any problem.

How to Reset Optonline Email Account Login Password?

If you cannot remember the login password, you will only be able to access the email account after resetting the login password. So, given below are the steps that you can carry out to reset the login password of your email account;

  • First, navigate to the official login page of the Optonline email account.
  • Thereon, you have to click on the “Forget Password” option, which is available below the password insert box.
  • After that, you will be asked to provide the Optimum user ID in the insert box.
  • Thereon, you have to select one option through which you want to get a temporary login password, i.e., registered mobile number or alternative email address.
  • Moving ahead, you have to click on the “Verify” option.
  • Once the verification steps are completed, you will receive the login password through the option you selected above. [Note: The temporary login password will only be accessible for a few minutes.]
  • Now, you can use this temporary login password to access the email account.
  • After accessing the email account, you must navigate to the account settings to change the login password.

By performing the steps mentioned above, you have now successfully reset the login password of your Optonline email account.

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Ending Note

That’s all with the solutions you can follow to Optonline Email Not Working. If you still face issues with your Optonline email account, you can talk with our experienced email experts. Our team is available 24*7 at the help desk to provide the best feasible query for your solution.

Frequently Asked Questions (FAQ)

1. Why are new emails in my Optonline email account blocked automatically?

A: If you are receiving new emails in your account from a third party, then Optonline will automatically block these emails to protect you from spam. All emails sent from the Optimum online network must be RFC compliant to be delivered successfully to the receiver.

2. How can I move my Optonline email account to Gmail?

A: If you want to transfer the Optonline email account to Gmail, then here are the steps that you can follow to do so;
• In the first step, you have to log in to your Google account.
• Then, navigate to the Google settings section and select the “Accounts and import” option.
• Moving ahead, you have to click on the “Import Emails and Contacts” option.
• At last, select the account, and then you have to provide the username of the Gmail account on which you want to import emails.
• At last, select the “Continue” option.

3. Does the Optonline email account have a spam folder?

A: To provide the best user experience, Optonline provides a third-party block list feature to help filter emails from unknown spam sources. These block lists show the IP address of the spammers or insecure email servers.

Todd D Steward is a subject matter specialist Being a prolific content expert with a significant amount of experience, his writings on top directory categories in the United States are getting recognition among customers across the Globe. In addition to being a well-known writer, Todd has expertise in SEO and SMO strategies.

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